This business asks that if you know you need to cancel or reschedule your appointment for any reason, please let the business and your service provider know as soon as possible.
Any cancellations or rescheduling for any reason prior to your appointment time within the time frames listed below will result in a % cancellation fee of your total service booked including any enhancements and or spa services added to your appointment.
Less than 24 to 18 Hours = No Fee
Less than 18 to 13 Hours = 25%
Less than 13 to 9 Hours = 50%
Less than 9 to 4 Hours = 75%
Less than 4 to 0 Hour = 100%
In the event of a No Call, No Show past the 15 minute mark will result in not only 100% charge, but an additional 5% of your total service booked.
If your Therapist is running late for your service, You will still be provided your full time if it’s conducive to your schedule. If you need to cut your time per your therapist running late, you are only due to pay for the time your Therapist can provide.
If you, the client, are running late, unless there is room in the therapist’s schedule to accommodate your full time, your therapist will ONLY be able to provide the time left available for your appointment. If your Therapist is able to provide you your full time per you running late, additional fees will be applicable.